Important

We are taking extra precautions.

Detailed inclusions.

Upkeep+ helps you to maintain your home by including the most important services into a single package.

On the left, a home manager is talking to the homeowner about their home maintenance and repairs needs. On the right, a screenshot of the Upkeep+ web application.

Maintenance Check-up & tailored Maintenance Plan.

An Upkeep+ subscription starts with a home manager doing a Check-up on your property and creating your tailored Maintenance Plan. We designed the Maintenance Plan to optimise your maintenance work, saving you time and money whilst helping keep your home safe and comfortable all year round.

What you get:
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    Key property details and general property condition captured.
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    Scope, advise and quote of electrical, plumbing and handyman maintenance issues and in-scope home improvements.
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    Testing of smoke and CO detectors, replacement of batteries, as required*.
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    Visual inspection of hot water heater and testing pressure relief valves.
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    Visual inspection of wet areas, including conditioning of waterproofing.
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    A Maintenance Plan prioritised by our home manager.
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    Visual inspection of flexi-hoses.
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    Inspection of air conditioning system, and cleaning of filers as needed*.
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    Lubrication and tightening of doors, windows and cabinetry, as required*.
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    Replacement of defective light bulbs (light bulbs to be provided by customer)*.
What's not included:
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    Inspection of structural elements of the property.
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    Inspection of timber pest activity, asbestos or lead paints.

    Note: A Maintenance Check-up is not a provision of a traditional building inspection report or a bushfire hazard assessment.
    *All tasks are subject to access via a 3-step ladder. Inaccessible tasks can be quoted through on-demand trades.

    On the left, a drone flying in front of a house. On the right, a screenshot of the Upkeep+ web application, showing information about a roof.

    Roof inspection via drone.

    Roof inspections help identify and fix small issues before they become bigger and more expensive. By the time symptoms are evident inside, your home may be experiencing structural and water damage.

    What you get:
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      Visual examination (via drone) of the condition of your roof coverings, valleys, gutters, and flashing.
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      Photo documentation of your roof, straight into your Upkeep+ Digital Dashboard.
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      Scoped and quoted recommendations for any roofing issues identified.
    What's not included:
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      Inspector will not be physically climbing up onto your roof to conduct inspection.
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      Cost of roofing works to address issues found.

    Note: Drone inspections cannot be conducted in designated no-fly zones.

    On the left, a man is painting the wall. On the right, a screenshot of the Upkeep+ web application, showing a handyman job.

    Handyman services.

    Your Upkeep+ subscription includes annual trade hours of handyman services. We’ve included these hours to help you carry out a wide variety of home maintenance and improvement jobs you wish to get done.

    What you get:
    Property type
    Hours of labour
    Call-outs
    House
    • 5 hours per year
    • 2 free call-outs per year
    Apartment
    • 4 hours per year
    • 2 free call-out per year
    What's not included:
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      Handyman jobs over $5,000 in value or any job that requires a specialist trade.
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      Jobs above 6 metres or on roofs with a greater than 30-degree pitch.
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      Cost of materials and parts. Where possible, you can get access to these at trade prices.

      Note: Included subscription hours cannot be used for emergency jobs. Emergency jobs are charged on emergency rates. After you’ve exhausted your free call-outs, remaining use of your included trade hours will incur applicable call-out fees.

      On the left, an electrician is fixing up a smoke alarm. On the right, a screenshot of the Upkeep+ web application, focusing on the Job Details screen.

      Plumbing & electrical services.

      Your Upkeep+ subscription includes annual trade hours of plumbing and electrician services to address items on your tailored Maintenance Plan and provide fixes based on your needs.

      What you get:
      Property type
      Hours of labour
      Call-outs
      House
      • 3 combined hours per year
      • 2 free call-outs per year
      Apartment
      • 2 combined hours per year
      • 1 free call-out per year
      What's not included:
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        Major roof leaks, sewer works, water leaks, waterproofing or water pumps.
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        Level 2 services, e.g. work related to meter box to electrical mains.
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        Cost of materials and parts. Where possible, you can get access to these at trade prices.

        Note: Included subscription hours cannot be used for emergency jobs. Emergency jobs are charged on emergency rates. After you’ve exhausted your free call-outs, remaining use of your included trade hours will incur applicable call-out fees.

        On the left, a handyman is painting a wooden deck. On the right, a screenshot of the Upkeep+ web application, focusing on on-demand jobs.

        Access to on-demand trades.

        If you’ve exhausted your annual trade hours included in your subscription, you can still get access to licensed and insured trades through your Upkeep+ subscription, as you need it, at competitive prices.

        What you get:
        On-demand trades
        Rates
        Call-out fees
        Handyman
        $66 per hour
        $55
        Plumbing & electrical
        $88 per hour
        $66
        What's not included:
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          Cost of materials. Where possible, the service providers will purchase these for you at trade prices.

        Note: Job to be carried out within 5 business days of booking request, 7am to 5pm, Monday to Friday.

        On the left, plumber fixing a sink. On the right, a screenshot of the Upkeep+ web application, focusing on the support message.

        Access to home emergency help.

        We know home ownership comes with unexpected surprises, so we include 1 free emergency call-out* per year in your Upkeep+ subscription for jobs that require immediate attention, 24 hours a day, 7 days a week.

        What you get:
        Time
        Max. turnaround
        Rates
        Call-out fees
        Between 7am to 5pm,
        Monday to Friday
        5 hours
        $100 per hour
        $100
        Between 5pm to 7am,
        Monday to Friday.
        Or anytime on weekends.
        24 hours
        $150 per hour
        $150
        Anytime on Public Holidays.
        24 hours
        $150 per hour
        $300
        What's not included:
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          Cost of materials. Where possible, you can get access to these at trade prices.

        *An Upkeep+ subscription does not include emergency jobs' costs of labour.

        On the left, pest control is being done in a home by a professional. On the right, a screenshot of the Upkeep+ web application, showing an image.

        Annual pest control.

        Pest control services are scheduled typically around summer every year, when bug activity is more prominent, to ensure you and your family can live comfortably in your home without sharing it with bugs.

        What you get:
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          General pest and rodent control services covering ants, mice, bees, wasps, cockroaches, flees and spiders.
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          Internal treatment includes skirting boards, kitchen, laundry, accessible areas of the roof void and sub floor.
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          Outdoor treatment includes balconies, verandas and patios.
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          Treatment to external perimeters of your home such as walls, windows etc. where accessible.
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          Six-month warranty period from trade partner on internal and external treatment (subject to Terms & Conditions).
        What's not included:
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          Specialist treatments such as termite inspection and removal are not included by default. However, we can arrange this for you at an additional cost.
        On the left, a person is cleaning leaves from a gutter. On the right, a screenshot of the Upkeep+ web application, focusing on the Job Details screen.

        Annual gutter cleaning.

        Typically completed after autumn to address the build-up of debris before storm and fire season, our gutter cleaning services help ensure your home is protected from water damage or bushfire risks over the whole year.

        What you get:
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          Removal of debris from accessible roof, gully, gutters and downpipes.*
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          Placing of debris into your relevant bins in readiness for council collection.
        What's not included:
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          Gutters above 6 metres, or where safe ladder access cannot be provided.*
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          Apartment subscriptions do not include gutter cleaning, which is typically handled by your Strata.
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          Removal of excess gutter debris that does not fit into your council bins.**

        *We cannot safely complete gutter cleaning services where ladder access can't be provided at a 1:4 ratio angle. That is, position the base of the ladder 1 metre away from the structure for every 4 metres of height as per SafeWork NSW guidelines. For the safety of our workers, gutters above 6 metres are also considered high risk and can be quoted separately by a licensed roofer.
        **We can quote additional rubbish removal using handyman hours or on-demand handyman rates.

        Try Upkeep+ today!

        Ready to find out why our customers can’t live without Upkeep+?

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        In partnership with NRMA Insurance.

        In partnership with NRMA Insurance.

        We understand home maintenance can be challenging and stressful at times, but you can get the peace of mind that comes with a tailored Maintenance Plan and access to Upkeep+’s curated network of experienced and licensed trades. In partnership with NRMA Insurance, we are committed to building our brand around our customers. We are committed to providing the best possible service that comes from being a part of Australia’s largest general insurer, IAG.